Shoppers lose it over change at Coles

Shoppers in one Australian state have been left in shock and awe after Coles unveiled a rare style of self-serve checkout.

Shoppers in Western Australia have been left in shock and awe after Coles unveiled a rare style of self-serve checkout.

The conveyor belt self-serve checkout has been rolled out at some of the supermarket giant’s flagship stores, however has garnered social media attention in the west, with one online commentator dubbing the machine “beautiful”.

‘This will make the self serve checkouts a better experience, not having to ram/cram groceries into tight spots”, a commenter said on social media.

Another said: “It’s just beautiful”.

Coles self-serve check-outs have been implemented in most of its stores and the conveyor belt additions can be found in the retailer’s flagship stores, such as its massive Southland shop in Melbourne.

The retailer said the machine is part of its strategy to have multiple payments methods at the checkout, but noted it is still adamant in keeping workers at the checkout in the majority of stores.

“Coles is making it easier for customers to choose how they check out,” a Coles spokesman said.

“While we will always have team members available to help customers on our main lane check outs, for those who prefer self-checkout we are modifying the machines to make them more convenient to use.”

“This includes lowering the basket shelf so our smaller trolleys can fit right over the top or introducing belted self-check-outs for people using trolleys,” Coles said in a statement.

“Not all self-check-outs will be available in all stores and we are continuing to listen to customer feedback to help us meet their needs.”

The self-serving check-outs all have the ability to weigh fresh produce, scan Flybuys and have shopping bag holders.

The major change follows a shift in consumer shopping habits, with a majority of Australians choosing to frequent the supermarket more often.

Rival Woolworths is focusing its efforts to overhaul its digital product offering and recently announced the construction of fulfilment centres, similar to Amazon, in an attempt to capitalise on the growing move to online shopping.

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